From Cost Center to Growth Capital — How to Give Brand a Seat at the Revenue Table

In Part 1 of this series, Lauren Sweeney, Founder and CEO at Dotted Line, argued that brand budgets are on the chopping block unless they can prove measurable revenue impact. The good news? When brand is built into the revenue conversation from the start, it stops being a discretionary line item and becomes growth capital.

At Dotted Line, we call this the Multiplier Effect: when the right insights meet powerful storytelling, every marketing dollar works harder. But that multiplier effect only happens when the brand is fully embedded in the revenue strategy.

The Multiplier Effect

When brand sits alongside sales, product, and finance, three things happen:

  1. Campaigns become compounding assets – Every initiative adds to the long-term value of the brand while delivering short-term results.
  2. Customer experience aligns with growth priorities – Messaging, visuals, and touchpoints are optimized for both engagement and conversion.
  3. Budgets shift from cost to capital – Brand becomes a measurable investment, not a discretionary expense.

Why Smart Insight Is the Most Effective Brand Move

Every campaign we build starts with a simple but non-negotiable rule: smart insights first. An insight that reveals how your audience thinks, decides, and acts becomes the foundation for storytelling that can work anywhere in the funnel.

  • Top of Funnel: It earns attention and positions you as the clear, relevant choice in a crowded market.
  • Middle of Funnel: It builds preference, trust, and emotional connection that move prospects closer to a decision.
  • Bottom of Funnel: It converts with precision, addressing the specific triggers and barriers that matter most to your buyer.

When insights drive storytelling at every stage, campaigns don’t just generate leads — they build trust, credibility, and long-term value. That’s the difference between chasing one-off wins and compounding brand equity.

DLA’s Revenue–Brand Bridge

To consistently deliver both equity and growth, we’ve developed the Revenue–Brand Bridge — a practical approach that closes the gap between brand strategy and financial outcomes:

  1. Define Revenue-Linked Brand KPIs – Tie brand metrics directly to financial performance: market share, pricing power, customer lifetime value, lead quality, and win rates.
  2. Design for Longevity – Architect campaigns with reusable assets, repeatable narratives, and consistent creative platforms that compound equity over time.
  3. Measure Dual Impact – Track both near-term performance (leads, conversions, revenue lift) and long-term brand health (awareness, preference, trust).

Proof in Practice

We’ve seen the results firsthand:

  • National Home Services Brand — By aligning brand and sales strategy, we increased lead conversion rates by 28% in six months. The campaign also lifted unaided brand awareness by 19%, creating a pipeline that continues to produce qualified leads long after the media spend ended.
  • Regional Higher Education Institution — A brand-led enrollment campaign delivered record-breaking inquiry volume (+34% YoY) while repositioning the institution to attract a more competitive applicant pool. This equity shift has fueled a multi-year enrollment strategy that reduced dependence on discounting.

These weren’t lucky breaks. They were the result of brand being baked into the revenue conversation from day one — from KPI setting to creative execution.

The Bottom Line

If your brand isn’t in the room where revenue decisions are made, it’s probably on the budget cut list. The companies winning today — and tomorrow — are the ones treating brand as a core growth lever, measured and managed alongside every other driver of revenue.

At Dotted Line, we build campaigns that don’t just deliver results in the moment — they Multiply Potential, building equity and revenue, move after move.

Ready to give your brand a seat at the revenue table? Let’s talk.

Dotted Line Acquires The King Agency: Expanding Our Vision to Multiply Potential

Big News! Dotted Line was featured on Indie Tracker. We’re expanding our reach, multiplying potential, and taking creativity to the next level with our acquisition of The King Agency.

Dotted Line Agency acquires Richmond peer

Our CEO and Founder, Lauren Sweeney, shared exciting news with Virginia Business: Dotted Line has acquired Richmond’s King Agency. In the article, Lauren reflects on what this milestone means for the agency’s evolution. From strengthening our creative capabilities to deepening our local impact, this move marks another step in Dotted Line’s journey to build a modern agency rooted in collaboration, strategy, and heart. Get the full scoop from Virginia Business →

Marketing firm Dotted Line acquires local peer The King Agency

Dotted Line is a dynamic, fast-growing marketing agency based in Richmond, VA, known for bringing bold ideas and smart strategies to life. Since launching in 2014, founder and CEO Lauren Sweeney has built a powerhouse team that helps brands like Bon Secours, Richmond United, and Sports Backers connect with their audiences through standout branding, creative, digital, and social media work. With the exciting recent acquisition of The King Agency (a Richmond staple for over 25 years), Dotted Line is expanding its team, expertise, and reach (hello, Atlanta!). Now one of the largest independent agencies in the region, Dotted Line is on a mission to be the Mid-Atlantic’s go-to creative partner. Read the full story here.

Dotted Line Acquires The King Agency: Expanding Our Vision to Multiply Potential

At Dotted Line, we’ve always believed in multiplying potential—for our clients, our people, and our community. Today, we’re proud to share an exciting step forward. Dotted Line has acquired The King Agency (TKA), a Richmond-based creative firm with over 25 years of expertise in brand building, consumer advertising, and social media. This acquisition brings TKA’s creative excellence and client relationships into the DLA fold, creating one of the region’s largest independent agencies.

By combining Dotted Line’s strategy-first, modern marketing approach with The King Agency’s decades of creative excellence, we’re amplifying a strong foundation of innovation, service, and results that will now fuel even greater opportunities for our clients and our people.

As one agency under the Dotted Line name, we are positioned to deliver deeper expertise, broader capabilities, and more powerful solutions across industries—from automotive to tourism, healthcare to consumer brands. With strong roots in Richmond and a new presence launching in Atlanta, our combined team is poised to shape the next decade of growth with bold ideas and measurable impact.

Looking Ahead

As we bring these two teams together, our focus remains on what matters most: our clients, our people, and the impact we create together. By channeling the energy of Dotted Line with the legacy of The King Agency, we’re building an agency that’s both rooted in Richmond and expanding across the Southeast.

We’re excited to multiply what’s possible—for today’s clients, for new partners, and for the ambitious brands we’ll serve in the years ahead.

Stay tuned for more updates as we roll out new work and new opportunities together.

From Metrics to Meaning: Turning Data Curiosity into Creative Breakthroughs

Curiosity is the fuel behind every creative breakthrough. In this latest feature from Little Black Book, DLA’s Chief Client Officer, Leslie Griles, shares how Dotted Line turns data into insight—and insight into impact. From brand strategy to campaign execution, it all starts with asking the right questions.

Read the full LBB piece: Turning Data Curiosity into Creative Breakthroughs.

AdAge Agency news you need to know this week

Dotted Line named Leslie Griles, former director of brand partnerships at The Martin Agency, as its first chief client officer.

Read the full article on Ad Age here.

LBB: Wi‑Fi Wishes Campaign Inspired by Generosity

In our latest feature on LBB Online, Dotted Line Associate Account Director Christine Valle explores the Wi‑Fi Wishes campaign—an initiative that beautifully blends creativity with purpose. The campaign surprised a deserving family with a full-home Wi‑Fi upgrade and tech bundle, then expanded into a multi-channel activation that drove remarkable results. By partnering with Sunday Friends, the campaign also helped close digital gaps for more families in need. It’s a clear example of how performance marketing, when rooted in genuine impact, can do more than sell—it can uplift communities.

Want to see how creativity with heart can drive both connection and growth? Read the full story on LBB here.

Leslie Griles Named Chief Client Officer at Dotted Line 

We’re thrilled to announce that Leslie Griles has officially stepped into the role of Chief Client Officer at Dotted Line. 

Since joining us as a Client Services Advisor earlier this year, Leslie has quickly become an indispensable part of our team, guiding complex client engagements, sharpening our strategic approach, and mentoring our people along the way. With nearly two decades of experience growing brands and building high-performing teams, she brings both the big-picture vision and the practical leadership needed to drive our clients’ success. 

In her new role, Leslie will oversee the full client experience across the agency, leading how we partner, deliver, and grow. From deepening relationships to identifying opportunities for long-term impact, she’ll play a critical role in shaping Dotted Line’s next chapter. 

“I’m inspired by the chance to build on Dotted Line’s incredible momentum—strengthening our client partnerships, nurturing our team, and doing work that truly multiplies potential,” said Leslie. “It’s exciting to be part of an agency that leads with clarity, care, and ambition.” 

Leslie’s leadership and commitment to exceptional work make her the perfect fit to help carry our mission forward—and we’re excited for what’s ahead. 

See full coverage in Little Black Book.

DLA Wins Six 2024 Healthcare Advertising Awards

Dotted Line Agency was honored with six awards at the 2024 Healthcare Advertising Awards, one of the industry’s largest and most respected competitions. Our work with MedRVA Healthcare and Holon Health was recognized across multiple categories, celebrating excellence in brand strategy, campaign creative, and digital experience. These wins reflect our continued commitment to building purpose-driven healthcare brands that connect with clarity and have a meaningful impact.